Rize Warranty

The warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

Bedding Support Warranty: All of our bedding support products have been tested for durability, so we know they can last. We also know that nothing is perfect all the time, and that's why our bed frames, bed rails, and other bedding support products are covered by a limited lifetime warranty. If a bedding support product you buy from us breaks as a result of defective material or workmanship, we will replace it at no cost to you, or give you a full refund of your original purchase price (less applicable tax), at our option. This is good for as long as you own the product. Just contact us with your proof of purchase and we'll make sure you get a replacement or refund as quickly as possible. Any refunds will be in the form of the original payment.

The warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

We make no other warranties. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED WHERE ALLOWED BY LAW. Some states do not allow disclaimers of implied warranties, so the above limitation may not apply to you.

WE ARE NOT RESPONSIBLE FOR ANY OF YOUR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on incidental or consequential damages, so the above limitation may not apply to you.

Mattress Warranty (10 years): 

The Warranty Period begins on the date of purchase shown on your sales receipt and offers a 10-year limited warranty. This Limited Warranty is only valid for the original purchaser of the product with proof of purchase.

For ALL CopperBreeze (rz) products: If a manufacturing defect occurs during the Warranty Period, at our discretion repair or replacement of your mattress will be provided after a complete inspection and determination that the damage is a result of a manufacturing defect during normal use. Defects include lasting sagging or body impressions exceeding .75" or more on all CopperBreeze products (excluding rz3 with 1” tolerance) provided the mattress has been supported by an appropriate foundation/frame system during its use. Support systems should include a center rail or at least five cross slats.

For ALL Serenity (s1, s2) products: If a defect occurs during the first five years of the Warranty Period, at our discretion repair or replacement of your mattress will be provided after a complete inspection and determination that the damage is a result of a manufacturing defect during normal use. Defects include lasting sagging or body impressions exceeding 1.5” or more provided the mattress has been supported by an appropriate foundation/frame system during its use. Support systems should include a center rail or at least 5 sturdy cross slats. In the sixth through tenth year of purchase for (s1, s2), the above rules apply however you will be responsible for all related charges not to exceed the current retail price less a credit for the remaining prorated value of the mattress (10% of the mattress price for each full year remaining on the 10-year limited warranty). If the covered mattress is no longer in production, we will choose a comparable mattress and the same prorated formula will be used.

What is not covered by this warranty: 

• Claims made by anyone other than the original purchaser of the product.
• Product that is purchased from an unauthorized dealer.
• Structural damage from using an improper bed frame (see care instructions above).
• Structural damage from not using the mattress in conjunction with an approved foundation or equivalent.
• Burned, stained, or soiled fabric, even if the product is defective.
• Damage due to abuse such as bending, standing on, or jumping on the mattress.
• Comfort or firmness preference of the purchaser.
• Body impressions less than .75" on CopperBreeze rz products (excluding rz3 with 1” tolerance) and impressions less than 1.5" on Serenity (s1, s2) products. Body impressions less than the amounts indicated are caused by the natural compression and settling of quality upholstery materials and are not considered a manufacturing defect. They are an indication that the upholstery layers are conforming to your body's individual contours.
• Floor models and bedding sold “as-is"
• Normal wear of mattress fabrics.
• Transportation costs of the product to and from the store or factory, as applicable.

Mattress Protector and Encasement Warranty: 

Your Rize Mattress Protector and/or Encasement will be replaced or repaired at our option if it is defective due to faulty workmanship or materials within fifteen years from date of purchase, subject to the limitations described in this warranty.

This warranty covers any defects in mattress protector/encasement materials or workmanship. It is subject to the full warranty exceptions provided here and contingent upon making a claim within seven days of damage. The warranty also covers mattress stains caused by defects in the mattress protection product. All coverage is dependent upon the following:

1. Within 30 days of purchase, review full warranty details and register your product which will validate your purchase and help process your warranty in the unlikely event of a claim.
2. For mattress coverage, purchase a Rize Mattress Protector or Encasement on the same invoice/receipt as your mattress purchase with a clearly defined date of purchase.
3. Any coverage of mattress staining or damage must be shown to have occurred while the mattress was covered by a Rize mattress protection product.
4. Care for your product following these instructions:

Wash with towels or other bedding in warm water and normal detergent. Do not use bleach. Dry on low heat with like items or air dry. Drying the mattress protection product on high or medium heat will void your warranty. Do not wash or dry alone. Do not iron or dry clean. Do not allow product to become ripped, torn, cut, burned, used without sheets, or abused in any manner.

This warranty runs for 15 years from the date of purchase. Please maintain your proof of purchase and follow the required care guidelines.

The warranty does not cover: 1) misuse or abuse; 2) failure to follow required care instructions by drying on medium or high heat and/or without other towels or bedding and/or using bleach, bleach detergent and/or ironing, dry cleaning; 3) normal wear and tear, including rips, tears, or normal soiling; 4) stains or damage caused by or related to inks, markers, paint, nail polish, cosmetics, bleach, grease, corrosives, alcohol, dyes, solvents, burns, fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy; 5) damage caused by any liquid exceeding sixteen ounces, specifically pet or human urine, blood, sweat, excrement, etc.; 6) frame, bed, base, or other structural problems, and/or electrical appliance malfunctions; 7) mattresses not correctly fitted with the appropriate size protection; 8) mattresses used for commercial, institutional, outdoor, or rental purposes; 9) damages caused by extraordinary use inside or outside the bedroom; or 10) stains or damage caused to the mattress when the Rize protection product was not being used correctly to cover the mattress.