GhostBed Warranty

Your GhostBed mattress comes with an industry-leading 20-25 year warranty with proof of purchase from the official GhostBed website or an authorized retailer.

GhostBed Classic Mattress covers:

Any visible and lasting indentation (body impression) greater than one inch not associated from a sag in the foundation, box springs, or platform (mattress support).
Any physical flaw in the mattress causing the latex or memory foam material to split or crack, despite normal usage and proper handling.
During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
During years 11 through 20 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.

If the mattress is replaced during the eleventh year of this warranty, the original owner will pay the prorated replacement charge of fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge to the original owner will increase five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price).

GhostBed mattresses are designed for use on a firm, solid-surface, or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship.

This limited warranty does not cover: Any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained or is abnormally soiled or unsanitary.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed or an authorized dealer. If you are not the original purchaser of this product, you take it “as-is” and “with all faults.”

GhostBed Luxe Warranty covers:

Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.
During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 25 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.

If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase five (5) percent per year in years 12 -15, 4% years 16 – 20, 1% years 21-25 of the prorated period (i.e. 55% of the original purchase price).

GhostBed, Inc. mattresses are designed to be used on a firm, solid-surface, standard mattress foundation or boxspring or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

GhostBed Flex Warranty:

Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.
During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 25 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.

If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase five (5) percent per year in years 12 -15, 4% years 16 – 20, 1% years 21-25 of the prorated period (i.e. 55% of the original purchase price).

GhostBed 3D Matrix Covers: Any visible and lasting indentation (body impression) greater than one (1.0) inch not associated with a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

Exclusions this warranty does not cover the following: This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. The warranty also does not cover changes in the cooling properties of the mattress, which may decrease over time with use and exposure to the environment.

GhostBed RV limited Warranty covers: Any visible and lasting indentation (body impression) greater than one (1.0) inch not associated with a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

Length of warranty:

During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 20 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase 5% for each subsequent year of the prorated period (i.e. 55% of the original purchase price).
GhostBed, Inc. mattresses are designed to be used on a firm, solid surface, such as a standard mattress foundation, box spring or adjustable bed base (mattress supports).

This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above

GhostBed RV Hybrid limited warranty covers: Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

Exclusions this warranty does not cover the following: This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. The warranty also does not cover changes in the cooling properties of the mattress, which may decrease over time with use and exposure to the environment.

Length of warranty:

During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 25 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase 5% per year in years 12-15, 4% per year in years 16-20, and 1% per year in years 21-25 of the prorated period (i.e. 55% of the original purchase price).

GhostBed, Inc. mattresses are designed to be used on a firm, solid surface, such as a standard mattress foundation, box spring or adjustable bed base (mattress support).

This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

Venus Williams Legend Warranty Covers: Any visible and lasting indentation (body impression) greater than one (1.0) inch not associated with a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

Details:

During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 25 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase 5% per year in years 12-15, 4% per year in years 16–20, and 1% per year in years 21-25 of the prorated period (i.e. 55% of the original purchase price).
GhostBed, Inc. mattresses are designed to be used on a firm, solid surface, such as a standard mattress foundation, box spring or adjustable bed base (mattress supports).

This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

Venus Williams Legend Hybrid Warranty covers: Any visible and lasting indentation (body impression) greater than one (1.0) inch not associated with a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

Exclusion this warranty does not cover the following: This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. The warranty also does not cover changes in the cooling properties of the mattress, which may decrease over time with use and exposure to the environment.

Details:

During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 25 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase 5% per year in years 12-15, 4% per year in years 16–20, and 1% per year in years 21-25 of the prorated period (i.e. 55% of the original purchase price).
GhostBed, Inc. mattresses are designed to be used on a firm, solid surface, such as a standard mattress foundation, box spring or adjustable bed base (mattress supports).

This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

GhostBed Adjustable warranty:

Full year warranty (parts , labor, and freight): YEAR ONE FULL WARRANTY For the first year from the Warranty Commencement Date, The GhostBed Adjustable Power Base is warranted against non-excluded defects in GhostBed’s workmanship or materials. During the first year from the Warranty Commencement Date, GhostBed will repair or replace (at no cost to purchaser) any defective Adjustable Power Base part, and GhostBed will pay all Parts, authorized labor and transportation costs associated with the repair or replacement of any parts found to be defective.

Limited year Two warranty (Parts): During the second year from the Warranty Commencement Date, GhostBed will replace any Adjustable Power Base part found to be defective. This limited second year warranty shall be effective only if the defective part is returned to GhostBed within ten (10) days of purchaser’s RMA receipt of the replacement part. Purchaser shall pay all service and transportation costs related to the replacement of the defective part.

Limited lifetime warranty (Steel frame & Mechanical base parts): Upon notice and from the warranty commencement date through the product lifetime, GhostBed will replace, (upon terms and conditions set forth in this paragraph), the steel and mechanical base parts found to be defective and not excluded by this warranty. This warranty does not cover any electronics, electrical components, drive motors or massage motors. Purchaser is responsible to pay all service and transportation costs related to receiving and installation of the new part. This limited lifetime warranty shall be effective only if the defective part is returned to GhostBed within ten (10) days of purchaser’s RMA receipt of the replacement part. In years two through lifetime, purchaser shall pay all service and transportation costs related to the replacement of the defective part. GhostBed warrants the GhostBed Adjustable Power Base to the original purchaser, and is subject to the terms and conditions set forth herein. This warranty begins on the “warranty commencement date” which is the date of purchase for the new unused Adjustable Power Base.

Exclusions this warranty does not cover the following: This warranty does not apply; (a) to any damage caused by purchaser; (b) if there has been any repair or replacement of adjustable base parts by an unauthorized person; (c) if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual and this warranty; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by others (contact those parties for warranty information on these items); (e) if there has been any modification of the adjustable base without prior written consent by GhostBed; or (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating you about the adjustable base or finding a satisfactory power connection. This warranty will be void if either the recommended weight restriction is not followed (refer to the advisory section of the Owner’s Manual) or if you sell or give or transfer the base to another person. Any repairs to or replacement of the Adjustable Power Base or its components under the terms of this limited warranty does not extend the applicable warranty time from the Warranty Commencement Date. The decision to repair or replace defective parts under this warranty shall be made, or cause to be made, by GhostBed at its sole discretion and option. Repair or replacement shall be the sole remedy of the Purchaser. There shall be no liability on the part of GhostBed for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty. This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. GhostBed and its service technicians will not be responsible for moving furniture or any other items not attached to the Adjustable Power Base to perform service on the Adjustable Power Base. It is the sole responsibility of the purchaser to provide adequate space and accessibility to the Adjustable Power Base. If the technician is unable to perform service due to lack of accessibility, the service call will be billed to you and the service will be rescheduled. GhostBed makes no other warranty whatsoever, express or implied, and all implied warranties of merchantability and fitness for a purpose are disclaimed by GhostBed and excluded from this agreement. Some American States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty provides the original purchaser specific rights, one may enjoy additional rights based upon one’s domicile state.

GhostBed All-in-one Foundation Warranty:

This warranty covers: This warranty covers any defects in materials and workmanship in your new GhostBed All-in-One Foundation™.

This warranty does not cover: This warranty does not cover damage such as that caused by abuse, misuse, usual wear and tear, use for non-primary purpose or freight damage. Improper or incorrect use voids this warranty.

GhostBed, Inc. shall be responsible for the repair or replacement costs of the All-in-One Foundation except for any handling or transportation costs associated with repairs or replacements.

Lenght of warranty:

Lifetime warranty on the frame of your All-in-One Foundation
One (1) year warranty on the fabric cover of the All-in-One Foundation, starting from the original date of purchase

Additional information:

In order for this limited warranty to be valid, you MUST:

Register your product with GhostBed within 30 days of purchase.
Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the All-In-One Foundation.
Have purchased the All-In-One Foundation from an authorized dealer.
Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.
Contact the retail store or dealer where you purchased your All-In-One Foundation. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

GhostBed reserves the right to decide the appropriate solution. If it is necessary to return the product to the factory, packaging and freight costs will be the responsibility of the consumer.

GhostBed Box Spring Warranty:

This warranty covers: Any defects in materials and workmanship, splits or cracks in your new GhostBed Box Spring/KD Foundation.

Length of warranty: This warranty protects you for three (3) years from the original date of purchase of your GhostBed Box Spring/KD Foundation.

In order for this warranty to be valid, you must:

Register your product with GhostBed within 30 days of purchase for this warranty to be valid.
Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the Box Spring/KD Foundation.
Have purchased the GhostBed Box Spring/KD Foundation from an authorized dealer.
Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.
Contact the retail store or dealer where you purchased your Box Spring/KD Foundation. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

GhostBed reserves the right to decide the appropriate solution. If it is necessary to return the product to the factory, packaging and freight costs will be the responsibility of the consumer.

GhostBed Memory Foam Topper Warranty Covers:

During the first year of original ownership, if the mattress topper is deemed defective, GhostBed, shall be responsible for the repair or replacement costs of the mattress topper except for any handling or transportation costs associated with repairs or replacements.
Years 2 through 3 we will replace the mattress topper at a handling cost to the original owner, at a prorated charge to the original owner plus transportation costs.
If the mattress topper is replaced during the second year of this warranty, the prorated replacement charge the original owner pays will be twenty (20) percent of the original purchase price.
If the mattress topper is replaced during the third year of this warranty, the prorated replacement charge the original owner pays will be forty (40) percent of the original purchase price.
If the mattress topper is replaced during the fourth year of this warranty, the prorated replacement charge the original owner pays will be sixty (60) percent of the original purchase price
If the mattress topper is replaced during the fifth year of this warranty, the prorated replacement charge the original owner pays will be eighty (80) percent of the original purchase price

Exclusion this warranty does not cover: GhostBed's warranty does not include and is voided by any unsanitary condition, staining, bodily fluid contamination, water damage, smoke damage, burns, tears, abuse, chemical damage due to improper cleaning or heat damage. GhostBed's limited warranty does not encompass the normal softening of the memory foam material or a lessening of the memory recovery feature which can occur over time and does not impede the stress and pressure relieving properties of the product. The warranty also does not cover changes in the cooling properties, which may decrease over time with use and exposure to the environment.

GhostBed Weighted Blanket Warranty Covers:

Deterioration of the internal material that substantially causes the product to not return to its original shape.
Any physical flaw in the materials or workmanship of the product occurring during normal use and handling.

Exclusions this warranty does not cover:

Expected change in the feel of the Weighted Blanket with prolonged regular use.
Decrease or minor “leaking” in the loft, fluff, or feel of the Weighted Blanket due to settling of the internal beads.

The above exclusions are aspects that do not affect the performance or quality of the product. The exterior cover on the Weighted Blanket is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the Weighted Blanket cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.

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GhostBed Warranty

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