Nectar Warranty

Applicable products: Nectar Mattress, Nectar Premier Mattress, Nectar Premier Copper Mattress, Nectar Hybrid Mattress, Nectar Premier Hybrid Mattress, and Nectar Premier Copper Hybrid Mattress.

Who is covered: This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Nectar Sleep or a Nectar Sleep-authorized retailer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

What is warranted: This Warranty extends to mattresses sold by Nectar Sleep and purchased directly from Nectar Sleep or Nectar Sleep’s authorized retailers (the “Mattresses”). Nectar Sleep warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. Replaced or repaired Mattresses are subject to the same Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. Mattresses must be physically located in the contiguous United States, Alaska, and Hawaii to be eligible for return and/or warranty claims.

The following Defects are covered: 

– Deterioration causing the Mattress to have a visible indentation greater than one and one half inches (1.5”) that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and any user(s).

– Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.

– Any manufacturing defect in the assembly of the Mattress cover.

This Mattress warranty DOES NOT cover: 

– Any Mattress that has had the cover removed for any reason (removing the Mattress cover will void this warranty);

– Any damage to the Mattress due to environmental causes;

– Any Mattress which has been subject to misuse, neglect, accident or used in violation of instructions, including, without limitation, instructions to place the Mattress on a proper bed frame;

– A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress;

– Comfort preference;

– Defects caused by physical abuse or damage to the structure and/or cover material of the Mattress, including, without limitation, burns, cuts, tears, liquid damage, or stains;

– Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer, unless otherwise required by applicable law; and,

– Any shipment of replacement DreamCloud Sleep mattresses outside of the contiguous United States, Alaska, and Hawaii.

Warranty Remedy: 

In the event of a Defect (as defined above), Nectar Sleep’s sole liability and your sole remedies under this Warranty will be:

– For the first 10 years of ownership, we will replace your Nectar Sleep mattress with a brand new Nectar Sleep mattress of equal or greater value at absolutely no charge to you;

– In years 10+ Nectar Sleep will completely repair and re-cover your mattress, or replace your mattress, at Nectar Sleep’s option. The only charge you will incur will be a transportation costs of $50 each way, which charges will be waived if a Defect is confirmed to exist by Nectar Sleep.

Your Responsibilities: 

In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use.

You must return your Mattress or Mattress Cover and show proof of original purchase. In years 10+, You will be responsible for a $50 shipping fee, each way, associated with shipping replaced or repaired Mattresses. This fee will be waived upon Nectar Sleep’s confirmation of a Defect in materials or workmanship. At Nectar Sleep’s option, we may authorize you to provide photo evidence of defect in lieu of returning the Mattress.